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The Perils of Self-Managed Tech Support

A lot of companies, especially the small to mid-sized firms, don’t see the value in having dedicated tech support. To many, IT is a cost centre with no measurable ROI. Instead, they have someone on the inside who has “a pretty good feel” for computer issues. This is the person who does the setups, handles little email issues, and isn’t afraid to reboot a router or wireless device.

The difficulty is that these same people, while valuable, also don’t have the same exposure to news and goings on that IT professionals have. And here’s a classic example of why this can cripple your business…

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2010 02 15 admin Business Process
Hardware
Uptime Comments Off Permalink

Traffic Woes and Remote Access

As I write this, there are 2 days left until the beginning of that major winter sporting event which tends to be very protective of its’ name. Traffic closures have happened, and with more to come, along with a true crush of visitors and athletes, the worst is yet to happen I think.

So if you’re planning to do some remote access or teleworking over the next 3 weeks, heere are some tips on how you can get it done easily, and with minimal expense.

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2010 02 10 admin Applications
Business Software
Home Computing
Network Comments Off Permalink

A Big SEO Change

I know there’s a bunch of folks that will check back here from time to time, and so you need to be aware of a pretty significant change t this blog, coming up this week.

We’re moving it.

In the past this blog has been kept independent of the CPG Systems company website. The idea has been to promote good IT thinking on the part of businesses. If a blog is clearly associated with an IT company, you know they’re going to be biased, right? This is what we were trying to avoid. SEO has changed this, and here’s why.

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2010 01 05 admin Business Process
Internet
Uncategorized Comments Off Permalink

The Media And Windows 7

I came across an article on a major US cable news network yesterday, that leaves me feeling a bit baffled. And wondering what happened to the idea of independence in journalism.

The article is a piece on Windows 7. And it proceeds in short order to say that “A whopping 31% of clients have reported problems with upgrading to Windows 7″. At the same time, the title of the piece is “Windows 7 complaints begin” suggests something completely different to the mind.

Here’s why it irks me.

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2009 12 10 Jeremy Business Process
FUD-busting
Windows 7 Comments Off Permalink

SEO Part Deux

Following up on the last post about search engine optimization (SEO), I wanted to continue with a bit more information on how the whole process is working for me.

Several weeks in, and I’m even more glad than before that I decided to enlist some professional help. I’m even more sure than I was before that I simply wouldn’t have the time to do this all myself, let alone do it properly.

Here’s why.

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2009 11 30 Jeremy Business Process
Internet Comments Off Permalink

Starting on SEO

A few months ago, I started doing some search engine optimization (SEO) on the company website.

SEO is a process whereby you make your website more “find-able” and readable by the search engines. This in turn is (theoretically) going to lead to a better ranking on the search engine, when people search for a specific phrase or set of keywords.

It didn’t take long for me to realize that the whole SEO process was going to take far more time than I expected.

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2009 11 16 Jeremy Business Process
Internet Comments Off Permalink