The Perils of Self-Managed Tech Support
A lot of companies, especially the small to mid-sized firms, don’t see the value in having dedicated tech support. To many, IT is a cost centre with no measurable ROI. Instead, they have someone on the inside who has “a pretty good feel” for computer issues. This is the person who does the setups, handles little email issues, and isn’t afraid to reboot a router or wireless device.
The difficulty is that these same people, while valuable, also don’t have the same exposure to news and goings on that IT professionals have. And here’s a classic example of why this can cripple your business…