CPG Systems recently went through the process of getting accredited by the Better Business Bureau here in the BC Lower Mainland. We’re really quite happy to have been accepted. And even though many see BBB as a cakewalk to get into, I was actually a bit surprised at the thoroughness of [...]
Tagged BBB, computer support, fud-buster, tech supportOne thing I’ve come across a number of times in the last little while is a bit of disillusionment about IT companies and their practices. It’s a trend that somewhat worries me to be quite frank, because every time I come across this particular trend, I often find that I have to end up challenging [...]
Tagged business support, computer support, fud-buster, tech supportWhile out at a client site yesterday, I had a discussion with them about a simple idea, that many IT companies seem to miss sometimes. It’s the principle of ‘diminishing returns’. Now for the MBA types out there, this is likely something you’re already well aware of. However for us computer support types it’s something [...]
Tagged computer, Hardware, Network, printing, scanning, server, support, Uptime, workstationThe traditional thinking is that if you are going to migrate in place (on the same computer) from Windows XP to Windows 7, you have 2 choices – you can do a clean install of the operating system, reinstall all your applications and migrate data, OR you can do a two-tiered upgrade, going from XP [...]
Tagged migration, upgrade, Uptime, Windows 7, windows xpI was reading an interesting article this morning, and it got me thinking a bit about why I started this blog. I think it’s worth reiterating a few key points here, not just about the article, but about social media as a vehicle for business.
The article was about fund raising via Twitter, Facebook, and some [...]
A lot of companies, especially the small to mid-sized firms, don’t see the value in having dedicated tech support. To many, IT is a cost centre with no measurable ROI. Instead, they have someone on the inside who has “a pretty good feel” for computer issues. This is the person who does the setups, handles [...]