While out at a client site yesterday, I had a discussion with them about a simple idea, that many IT companies seem to miss sometimes. It’s the principle of ‘diminishing returns’. Now for the MBA types out there, this is likely something you’re already well aware of. However for us computer support types it’s something [...]
Tagged computer, Hardware, Network, printing, scanning, server, support, Uptime, workstationThe traditional thinking is that if you are going to migrate in place (on the same computer) from Windows XP to Windows 7, you have 2 choices – you can do a clean install of the operating system, reinstall all your applications and migrate data, OR you can do a two-tiered upgrade, going from XP [...]
Tagged migration, upgrade, Uptime, Windows 7, windows xpA lot of companies, especially the small to mid-sized firms, don’t see the value in having dedicated tech support. To many, IT is a cost centre with no measurable ROI. Instead, they have someone on the inside who has “a pretty good feel” for computer issues. This is the person who does the setups, handles [...]
We’re almost done looking at how Windows 7 can be a game changer for business. Which is probably good because Windows 7 is due out in just a hair over 2 months. And this week we’ll be looking at what I consider to be one of the most important features of the new operating system… [...]
I’ve noticed lately that there seems to be a lot of searching for information on the “cost of downtime”, so I thought I’d spend a few minutes going over some calculations in detail. This item is an expansion of our previous article, which references a Gartner Group study on the cost of downtime.
The math itself [...]
As promised, I want to talk about commodity computing this week. What it is, how it affects you, and how it relates to utility computing.
So let’s get straight to it, shall we?